Refund policy

1) Return of damaged products

If you receive a product that is damaged, please contact us.
We will ask you to gather evidences to make a claim to the delivery company or supplier before proceeding to the return.
Once the evidences have been gathered, we will ask you to return the product. We will take shipping costs in charge.
Then once we have received the product, we will :
- Replace it when possible (a certain waiting time could be necessary and will be communicated to you in that case), or
- Propose to replace it by an identical product but for which the design could be a little bit different from the product you ordered initially for some products (artworks cannot be made twice identical), or
- Proceed to a refund for an amount equal to the initial price of the product plus the shipping fees you paid when you returned the product.

 

2) Regular return of products

If you are not satisfied with your purchase, you have the possibility to return your product after contacting us within 14 days after the reception.
To be eligible for return, the product must be in perfect condition, and returned in its original packaging.
The shipping costs for the return will not be refundable and will stay at your charge.
Once we receive your product, we will proceed to an inspection. If your return is approved, we will notify you then initiate a refund for an amount equal to the initial price of the product (shipping costs will not be refunded). If we consider the returned product cannot be made available for selling again, we will not proceed to any refund and the product will be sent back to you, at your charge (the product will only be sent back after the shipping fees will have been paid).

 

3) How to contact us for a return

Please submit your return request using the contact form found at https://www.buy-japan-art.com/pages/contact-us.

 

4) Where to send the products

Depending on the product, the return address varies. Therefore, the return address will be communicated to you when we proceed your return request.

 

5) Questions

If you have any question concerning the Return and Refund Policy, or the return procedure, please contact us using the contact form found at https://www.buy-japan-art.com/pages/contact-us.